Help - How to Place an Order
Call the helpdesk on 01452 751900, email us on helpdesk@inkylittlefingers.co.uk, or if you're already registered use the enote system.
You've had a look around on the web site, seen a few pictures, but what does the type of paper that you think you want actually feel like? There's only one way to find out, request a free of charge sample pack. You can do this from the orange menu on the left.
You can browse products, work out any prices you like, even add them to your basket, but you can't place an order until you've registered on the web site.
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Use the product pages to work out the specification and price of the product that you want by answering the questions displayed in the first panel with the blue border. If you don't understand the question, (or the answers), point your mouse at the blue information icon ("i") logo next to the question.
Once you have selected the options you need, click on the "Calculate Price" button to display your prices. The prices, and a complete summary of the options you have chosen are displayed in the second panel with the red border. You can change the options and do this as many times as you need.
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When you've clicked on "Calculate Price", your price and a detailed description of what you have chosen appears in the panel with the red border. Sometimes we will also display the prices of higher quantities, as it's useful to be able to see these side by side.
Once you are happy with all the options that you've chosen, you can add this item to your basket. You do this by clicking on the "Buy" button, You can add multiple items to your order, or split them over multiple orders. If you can't find exactly what you want - or you need help - call us on 01452 751900.
Your "mini basket", shown at the top middle of each page, helps you keep track of how many items are in your basket and the total. Click "view basket" at any time to view your order in detail, delete items from your order or empty your basket.
A word about VAT. By law some items are zero rated for VAT, some are standard rated. Leaflets (and flyers) are zero rated if they meet HMRC definition of a leaflet (there is a seperate help section for this topic). If the rating isn't clear, we ask you to declare which it is. If you declare it zero rated, we check the artwork to make sure that it complies with HMRC rules.
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Once you've added your product to the basket, you can continue straight on and place your order, or you can "continue shopping", in other words add more items to your basket.
If you are ready to place your order and you are not currently in your basket, click "view basket" in your mini-basket display (top middle) to display your basket again.
Click on "Place Order" to start the guided order process. Don't worry if you make any mistakes during this process, you can correct them later.
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Once you clicked on place order, your order is logged on our system. This page simply confirms again what you have ordered and tells you your order number. The remaining steps guide you through:
- Setting your delivery address, order reference number and order note.
- Uploading your artwork
- Paying for your order
Don't panic! You can skip any of these steps and come back to them in your admin area later. You need to click on the proceed button to go to the next step
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We need you to make certain that the delivery address and contact number are correct, as this is the information that we will give to the delivery company. Make sure that the telephone number is for someone who can help the driver find you on the delivery day! You can alter this information later (through admin -> orders) UNTIL the order has been scheduled for production. After this point, you must phone the helpdesk to make any alterations.
The order reference is for your use only, for example if you need a reference number to appear on your invoice.
The notes section is not a magic button, you cannot set deadlines here or change your order to something that we don't manufacture! It's mostly used to ask the proofing team to re-use previously printed artwork, or to confirm previously agreed alterations. If in doubt, don't stick it here, email or call the helpdesk!
Click on the proceed button to go to the next step
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If you're ordering more than one thing, we need to know which item to assign which artwork to. For example, if you are ordering two leaflets, we need to know which artwork goes with leaflet 1 and which goes with leaflet 2. In the first section (Which item is this artwork for?) click on the check box next to the description of the item. That's then set as the item that you are uploading artwork for. The item is pre-selected if there is only one item.
In the next section (Upload your files), use the browse button to locate the files on your computer that you want to upload. You can upload a maximum of 4 files at a time. Make sure that you have read the artwork preparation guide for the product you are ordering as we generally require one or two PDF files depending on the product. Once you have selected the files you wish to upload, click on the "Upload Files" button. If you upload the wrong files, you can delete them and upload new files.
If you are ordering more than one item, repeat this for each item
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We use SagePay to securely process all of our online transactions. Your card details are not ever stored by Inky at all. This does mean that you have to enter your card details each time, but we think this is a small price to pay for peace of mind. If they're not stored, they can't be compromised.
Once you click the proceed button, SagePay will guide you through the payment process and return you to Inky's payment confirmation page once your payment has been processed.
If you would prefer, you can pay later through your admin -> payments area of the web site
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Please don't ignore your emails! They contain important status information.
Status information about your order is also available online in your admin area.
The next stage is to generate your proof. Generally this will be an online soft proof, unless a hard copy proof has been requested. Our aim is to get proofs ready within 4 working hours. You will be informed by email once a proof is ready and the email will also tell you whether we have found any problems with your artwork file. You then need to go to your admin -> proofs area and view your proof. Please check this very carefully and approve or reject it as appropriate. There are more details about the proofing process other help sections.
Your order will be scheduled for production after (a) you have approved your proof (b) you have paid for your order (or credit approved for account customers). Once the order is in production you must speak to the help desk to cancel work in progress and you will still need to pay for any portion of the work already carried out. Once your order has been scheduled for production, you will receieve an email from Inky, which includes the scheduled despatch date. Please make sure that there is someone there to receive your order on the next business day following the despatch date.
Once your order is complete, you will get another status email from Inky. This contains a tracking link (if your order was sent by courier) and it also contains your invoice as a PDF. If you lose this invoice, you can print it out again from your admin->orders area of the web site.
Remember: you can view proofs, make payments, track your order, change your delivery details, upload artwork and reprint invoices through your admin area of the web site.
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