HELP - Ordering

how to place an order

1. find what you want on-line & add it to your basket.

You can add multiple items to your order, or split them over multiple orders.

If you can't find exactly what you want - or you need help - call us on 01452 751139.

If the price you want is not already on the site, we'll create a custom price for you that you can order from your Admin area if you wish.

Your mini basket (top right hand side of each page) helps you keep track of how many items are in your basket and the total. Click "view basket" at any time to view your order in detail, delete items from your order or empty your basket.

2. place your order.

Click on the "view basket" link in your mini-basket. This shows you the contents of your basket and gives you the option to "place order".

Click on place order. Your order contents will be reconfirmed and you will be given an order number.

You can then follow the "guided steps" in order to send us everything we need to process your order. These are:-

• set the despatch address
• upload your artwork
• pay for your order

You can skip any or all of these steps and complete them later in your Admin area.

You can cancel this order at any time before the order is "in production". Your order will only go to "in production" status after (a) you have approved your proof (b) you have paid for your order (or credit approval for account customers). Once the order is in production you must speak to the help desk to cancel work in progress and you will still need to pay for any portion of the work already carried out.

3. track your order progress.

You can then view proofs, make payments and track your order through to delivery on line through your Admin area.

You can always get to your Admin area by clicking the pink Admin button on the top right hand of the screen.

and remember...

If there is something that you can't find on line, then please call us on 01452 751139. If there is a specific quote that you want, we will create you a custom price that can be ordered through your admin area.

If all else fails, we can also take your order over the phone, but there is a small charge for this.

sending us your artwork

Please register on the site and use the upload facility to send us your files. Please let us know if you have any problems with this.

If you need to for any reason, smaller files (up to around 10 megabytes, depending on your ISP) can be emailed to helpdesk@inkylittlefingers.co.uk. If you email files, please give us a way to tie them into your job or quote request, i.e. include your job number or at least your name.