HELP - Delivery

free delivery

Where free shipping is offered, this is to all of England and Wales (excluding islands) and most of Scotland. There are extra delivery charges for some of the more remote Scottish areas. The free delivery areas are defined by our courier company as "Zone A" and "Zone B", these zones are included at the end of this page for your reference. If your postcode is NOT in either zone, then please call the helpdesk on 01452 751139 and they will calculate the extra delivery cost for your order.

"Book In" times. Some companies have started requiring couriers to "book in" delivery times. This is NOT included in our free delivery and our couriers have instructions to put on hold any deliveries to these addresses. Examples include department stores and distribution companies. There is no way for us to know this in advance as it is a unilateral decision made by the company operating the delivery address. If you wish to have your delivery sent to another company or organisation, it is your responsibility to check whether they require book in times and you should advise us of this fact. There is an additional cost for this service, which is typically £30+VAT and we will not deliver until this fee is paid.

If in doubt - ask!

how fast?

The time to print depends on the product and service level that you have chosen.   Time to print is from approval of artwork and payment for customers who do not have a credit account, or from approval of artwork for account customers.  Jobs will not be scheduled until they are approved and payment is made (for customers who do not have a credit account).  Time to print is measured in business days, do not count non-working days (i.e. weekends and bank holidays) when calculating how long a job will take to print.

You then need to allow at least one business day for delivery. Standard free delivery is by courier on a non guaranteed "next day" service.

Although the vast majority of deliveries do arrive next day, please remember that this is not a guaranteed service. If your stuff absolutely positively has to be there by a certain date then build in a little margin for error!  If you can't do this then please ask for a price on a guaranteed courier service, these are generally on a "before 12am". We can also offer a Saturday delivery at extra cost, please ask for a price if you need this.

how much?

We're currently offering FREE DELIVERY on most orders.  The exceptions are large format printing, where delivery is calculated and added to your order.

Please see the note on "Book In" times above (in the FREE DELIVERY section), as this also applies to paid delivery.

where to?

The prices quoted only include free delivery to one UK address.  If you want a multiple drop delivery, please contact us for a custom price. There is an extra charge for remote areas, Northern Ireland and any island addressess.

Standard UK mainland delivery areas.