Inky Little Fingers

Help - Privacy Policy


This privacy statement applies to information collected by this web site.

Information Collection & Use


Registration
In order to use all of the features of this Web site, you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information when you place any orders, to let you know the status of your order and to communicate other order and account related information to you.

Can can also opt in to our newsletter and / or printed mailing during registration if you so wish. You can opt out through the "profile" section in your admin area at any time.

The email Newsletters typically contains special offers, technical tips and Inky news (i.e. new products). Printed mailings are typically samples of new or updated products that you can order through the web site and price catalogues.

Inky Little Fingers Ltd is the sole owner of the information collected on www.inkylittlefingers.co.uk. Inky Little Fingers Ltd does not sell or share customer information with any 3rd party whatsoever.

On-line Payments
If you purchase a product or service from us, our payment partner (Protx) will request certain personally identifiable information from you and financial information (such as credit card number, expiration date). This information will be used to process your payment and is not stored by Inky Little Fingers Ltd at all.

Orders
If you purchase a product or service from us, the details recorded during the registration process will be used to complete the order and when the order is despatched, they will be used to create the invoice. As required under English law, this information is stored by Inky Little Fingers Ltd for a period of 7 years from the date that the order is despatched (the invoice date).

Delivery Details
When you purchase a product from us you can specify a delivery address and delivery contact details. This may be the billing address as recorded in the registration, or a different address. We record this information and it will be shared with out courier company where necessary. This information also forms part of the invoice and as required under English law, this information is stored by Inky Little Fingers Ltd for a period of 7 years from the date that the order is despatched (the invoice date).

Application Forms
If you apply for a credit account, we require that you provide certain personally identifiable information, including your name, address, phone number, credit card number. This information is necessary to process your application and to contact you. This information is stored for as long as you require a credit account with Inky Little Fingers Ltd.

Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information such as name and shipping address, and demographic information such as postal code.

We use this information to notify contest winners and award prizes, to improve site usability and to gauge reaction to new products or services.

We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Uses of Information

www.inkylittlefingers.co.uk is the ecommerce site for Inky Little Fingers Ltd. It allows customers to specify the product that they wish to buy, place orders, upload artwork, approve proofs, pay for their order and communicate with Inky.

The site uses the information gathered to:-
  • Fill in orders, invoices, credit notes and statements. Some of this data will be held on file as required by English law.
  • Communicate order status information to customers.
  • Send out electronic or printed marketing materials where the customer has opted in to this information.
  • Generate statistical information on sales.

Communications from the Site


Newsletters, Special Offers and Updates
We will occasionally send you information on products, services, special deals and promotions. You can sign up for these emails from us on our registration page and opt-in or opt-out whenever you wish by using the profile page in your admin area. Out of respect for your privacy, we present the option not to receive these types of communications. If you wish to subscribe to our newsletter(s), we will use your name and address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.

Status related Emails
We will send you strictly status announcements when it is necessary to do so. These are currently:-
  • Registration acknowledgement
  • Order acknowledgement
  • Payment status
  • Order scheduled for production
  • Order complete
  • New enote available
  • New custom price available
  • Account statement
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, please contact the helpdesk.

Information Sharing and Disclosure


We DO NOT Share aggregated demographic information about our user base with Third Parties.
We DO NOT link aggregate user data with personally identifiable information.
We DO NOT Share Personally Identifiable Information with Third Parties.

Agents
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Choice/Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you register but do not wish to receive any additional marketing material from us, you can indicate your preference on our registration form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at helpdesk@inkylittlefingers.co.uk or by changing your preferences on the profile page in your admin area.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use session ID cookies on this site. We use session cookies to make it easier for you to navigate and operate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. We do not use persistent cookies.

We set a session cookie so that our site can "remember" you from page to page, otherwise you would (a) have to log on to every page (b) lose all the contents of your shopping basket when you move from page to page. We do not use cookies to gather any data about you.

If you reject cookies, you may still use our site, but you will not be able to operate the shopping basket, guided order process, file uploads, on-line proof approvals, on-line payments, e-note system and some other functions of the site.

This privacy statement covers the use of cookies by www.inkylittlefingers.co.uk [this site]. We do not allow 3rd party advertisers on our site.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs). We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.” We DO NOT tie the information gathered by clear gifs to our customers’ personally identifiable information. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Inky Little Fingers Ltd, for example HM Revenue & Customs. Please be aware that we, Inky Little Fingers Ltd, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

Access to Personally Identifiable Information

If your personally identifiable information changes, you may update it by making the change on profile page in your admin area. If you no longer desire to be registered at www.inkylittlefingers.co.uk please email our Helpdesk at helpdesk@inkylittlefingers.co.uk or by contacting us by telephone or postal mail at the contact information listed in the "contact" page reachable from the main menu and your details will be promptly deleted.

Security

The security of your personal information is important to us. When you enter credit card details, our payment provider (Protx) will encrypt that information using secure socket layer technology (SSL). We do not store any credit card information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at helpdesk@inkylittlefingers.co.uk


Business Transitions

In the event Inky Little Fingers Ltd goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes to this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at helpdesk@inkylittlefingers.co.uk
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