For security reasons, we don't store your credit card information at all. Not on paper, not electronically, we just don't store it at all.
Any personally identifiable information that we do store (your name, email address, etc.) is encrypted using 256 bit encryption.
We don't currently send out any product marketing information at all unless you specifically ask us for it (and that has been our policy for several years now). That means you don't get any product information, special offers or anything else even remotely marketing related from us. Just plain old messages pertaining to you order. If we ever change this policy then we will ask your specific permission before we send you anything that even has a hint of a 10% off coupon.
If you ever want us to delete your user account from our database, just ask the helpdesk and it will be done promptly. Please remember that every single business in the UK is required by law to keep certain records, for example your invoices.
We are voluntarily registered with the Information Commissioner's Office (ICO).
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With the Coronavirus situation changing daily in the UK, we wanted to assure you that the health and wellbeing of our customers and colleagues is our main priority.
We are adhering to all advice provided by the UK Government and the BPIF and will continue to do so and will follow developments daily.
During these challenging times and unless directed otherwise by the Government, we remain open and despatching all orders as normal.
Courier companies are extremely busy and we ask you to be mindful of this. Most orders are being delivered within one working day from despatch, however a number are taking a little longer.