Help - Delivery
How much does delivery cost?
The prices that we quote you include standard delivery. Standard delivery days do not include weekends, unless a Saturday delivery has been requested and paid for. Please note that we deliver as standard to UK mainland addresses only, excluding the Highlands of Scotland. We can deliver to very many other EU destinations, but you'll need to have a chat to the helpdesk (01452 751900) to figure out what the extra charge will be. Standard delivery does not include destinations that require book-in times.
Some companies require couriers to "book in" delivery times. Examples include department stores, distribution companies and exhibition venues. We advise you NOT to have your printing delivered direct to destinations where you know this is the case. If you have to attempt this, please be aware that this is NOT included in our standard delivery and our couriers have instructions to put on hold any deliveries to these addresses unless they have prior instructions from Inky. Discuss this first with the helpdesk to make the necessary arrangements. There is no way for us to know whether the destination requires a book-in process in advance as it is a unilateral decision made by the company operating the delivery address. It is YOUR responsibility to check whether they require book in times and you should advise us of this fact. There is usually an additional cost for this service (levied by the company being delivered to, not by us), which is typically around £30+VAT. In addition, the courier company may make an extra charge for this type of delivery or even refuse to deliver your parcels, as some destinations are notorious for causing delays for the courier and consequential disruption to the rest of their schedule. We cannot tell you in advance how much this will be, you must discuss it with the helpdesk. Unless you have a credit account with us, we will not deliver until all necessary fees are paid.
The time to print depends on the print service time that you select when placing your order. Time to print starts from approval of artwork and payment for customers who do not have a credit account, or from approval of artwork for account customers. Jobs will not be scheduled until they are approved and payment is made (for customers who do not have a credit account). Time to print is measured in business days, do not count non-working days (i.e. weekends and bank holidays) when calculating how long a job will take to print.
You need to allow at least one additional business day for delivery. Standard delivery is by courier on a non guaranteed "next day" service.
Although the vast majority of deliveries do arrive next day, please remember that this is not a guaranteed service. If your stuff absolutely positively has to be there by a certain date then please build in a little margin for error! We can also offer a Saturday and AM delivery at extra cost, please ask for a price if you need this.
Please note that we deliver as standard to UK mainland addresses only, excluding the Highlands of Scotland. We can deliver to many other EU destinations, but you'll need to have a chat to the helpdesk (01452 751900) to figure out what the extra charge will be. The automatic prices quoted include delivery to one UK address, if you want a multiple drop delivery, please contact us for a custom price.