Frequently Asked Questions
Q. My last job was printed with 3 pantone colours, the full colour letterheads that I've ordered from you will look exactly the same won't they?
A. Probably not. Pantone colours are precisely mixed to achieve a specific colour. You may be able to get an exact match in process colour, you may be able to get a reasonably close match. Or in some instances, you will not get a close match at all. You should get your graphic designer to redesign your letterheads in CMYK to the FOGRA29 standard. If your graphic designer is:- (a) not speaking to you / (b) backpacking in Timbuktu / (c) a mate from the pub who has disappeared (delete as appropriate), then we can give you a price to professionally update your artwork. Our Graphic Designers are degree level qualified (in Graphic Design!) and highly experienced.
Q. I've been disappointed with online letterhead printing before. I like your prices, but are you printing this on some horrendous old press in a shed somewhere and poisoning the planet?
A. These are printed on one of our shiny modern presses using the latest environmentally friendly processless thermal plates and vegetable ink. We print at 200lpi hybrid screening to the FOGRA29 standard for pin sharp high quality printing.
A word about grey text. It's not really grey, it's black. Printers just print a fine pattern of "dots" to make it look like grey. Because Inky prints using a finer screen than many printers (many print letterheads at 133lpi, rather than 200lpi), this results in a much nicer job than you might be used to!
Q. Will the ink on these letterheads peel off in my laser printer like the lot I bought from my local quick printer?
A. No. These letterheads are printed using a lithographic printing press on high quality laser compatible paper. The peeling off business happens when you use letterheads that have been pre-printed on a digital printer.
Q. I feel dirty buying a product made of paper and weep for the rainforests, how can you sleep at night?
A. We use brand name paper from reputable paper mills, which use only farmed pulp paper. Dry your tears, it's the same principle as farmed carrots, except without all the pesticides.
Our standard and supreme papers are currently (different weights of) Navigator manufactured by the Portucel Soporcel Group of Portugal. It's made from domestically sourced eucalyptus pulp (they actually farm it themselves). Paper doesn't really get much more environmentally friendly than this, you can read more about it here:-
Navigator Paper (opens new window).
The rainforests are completely safe from us. In fact the last bits are being cleared as we speak to make way for more palm oil plantations to supply margarine, chocolate, oven chips and cosmetics. Oh now, stop your blubbering, you're making the keyboard all wet.
2 What paper would you like?
Standard 100gsm paper
Navigator Preprint manufactured by the Portucel Soporcel Group of Portugal. This is a premium office paper.
Environmental Information:-
- Made from domestically sourced eucalyptus pulp
- 91% of the mill's energy requirements come from reusable resources, i.e. waste biomass
- Portucel Soporcel is responsible for the management of around 120 thousand hectares of woodlands
- PEFC (Programme for the Endorsement of Forest Certification) approved
- Chlorine free
Quality Information:-
- excellent whiteness
- excellent opacity
- excellent smoothness
- excellent full colour image achievable
- suitable for printing both sides
- suitable for laser printing
- suitable for inkjet printing
Supreme 120gsm paper
Also Navigator Preprint. This is a thicker and more opaque version of the 100gsm paper (above).
Recycled 100gsm paper
Evolution Business, a high quality offset preprint paper.
Environmental Information:-
- ISO 14001/9001 accredited mill
- NAPM ISO 9706 accredited
- Manufactured from 100% waste
Quality Information:-
- good opacity
- full colour image achievable. While still capable of achieving a pleasing result, the printed image quality will not be as high as our standard paper. This is most noticable in areas of solid colour and in fine detail. This is due to the nature of recycled papers.
- suitable for printing both sides in most cases
Laid 100gsm paper
Essential Laid. This is a letterhead quality white laid paper.
Quality Information:-
- full colour image achievable. While still capable of achieving a pleasing result, the printed image quality will not be as high as our standard paper. This is most noticable in areas of solid colour and in fine detail. This is due to the nature of laid papers.
- suitable for printing both sides where artwork is appropriately designed
Please always ask for samples if in doubt!
2 How fast do you need them?
Our standard service is 5 working days to print from approval of artwork and payment and we then despatch by a next business day courier.
If you want it faster, then select our 3 day Express service. This is 3 working days to print and we then despatch by a next business day courier.
3 What proofing do you need?
Your first PDF proof is free of charge with your order. This will be viewable through your admin area of the web site. If you find that you need to make alterations and resubmit your artwork, we do charge £5 for each additional proof.
You can also order hard copy proofs and there are two choices:-
— colour layout proof for an additional £10.00+VAT each. This is printed on a digital press and not guaranteed colour accurate. A good option if you want to check that image resolution is acceptable or if you want a general idea of colour.
— colour accurate inkjet proof for an additional £20+VAT each. These will be a very close match to the "litho" printed final article and are strongly recommended if your job is colour critical.
DELIVERY
First of all, please read section 2 - "How fast do you need them?". Other things to bear in mind are that "business days" for the next business day delivery service is defined by the courier company as Monday to Friday, 9am to 5pm, excluding bank holidays. This is not a guaranteed next day service, though you can pay extra and order this. Although it's not always possible, it's a really, really good idea to build an extra day into your schedule "just in case"!
ARTWORK
These prices are from your electronic original, preferably PDF. Please see the help section for other artwork formats that we accept. If you need artwork designed, please email us with your brief and we will be pleased to give you a quotation.
WHAT IS THIS BUSINESS STATIONERY PRINTED ON?
One of our lovely shiny lithographic printing presses! Our prices are great, our service is fast and efficient, but the most important thing is that the qualitity is superb!
HOW CAN WE IMPROVE THIS HELP SECTION?
Please call us on 01452 751900 if you have any other questions or suggestions on how we can improve this page. Do you know what? In over 20,000 online orders nobody has EVER made a suggestion on how we can improve our help. We must be perfect. Or you don't read it. I could write anything here at the bottom of the page couldn't I?
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